Återbetalningspolicy
Returns, Refunds & Exchanges
Returns for parcels
Every order is handled with the upmost care. It is my aim that you are completely satisfied with your purchase.
Please take the time to read descriptions carefully; we try to detail sizes, colours and photographs as accurately as possible. If you require any further information before purchasing please feel free to get in contact and we will be happy to help.
Earrings
Unfortunately, due to hygiene and safety reasons, earrings strictly cannot be returned.
Veils
The utmost care must be taken when trying on veils. The light coloured tulle fabric makes any marks / hairs very noticeable on the veil, so please take care to try the veil on in a clean space away from any pet hairs or dirt. We will check veils thoroughly on return before issuing a refund. Any damage such as (but not limited to): makeup stains / washed items / perfume / pet hairs / stains / spills / discolouration will be refused a refund and your order will be sent back to you as we are not able to resell the veil.
Other Jewellery & Hair Accessories
We hope that you are completely satisfied with the pieces you buy; we try to detail sizes, colours and photographs of jewellery and hairbands as accurately as possible. However, if you are not satisfied with your purchase you can return necklaces, bracelets and hair accessories.
Courier Costs
If you have paid extra for upgraded shipping, these costs will not be refunded by us as they have already been paid to the courier and are non-refundable.
If your order was over the threshold to receive free shipping but you return your whole order, we will deduct the cost of shipping that we originally paid to ship your order.
Delays
The courier delivery times provided at checkout are an estimate, if your order is delayed due to courier’s fault, we are not responsible for the shipping costs of returning your order and a refund will only be provided once the order is received back to us.
International Returns (Orders outside UK & ROI)
We do not accept returns for international orders due to customs charges. If you are unhappy with your order, we may issue a credit note depending on the issue (up to our own discretion) but will not accept a return for refund.
Return Deadlines
We hope that you are delighted with your purchase, however, please do not hesitate to get in touch if you are not entirely satisfied and we will endeavour to help. We do offer returns, should you wish to return any item(s) please get in touch within 7 days of receipt and we will explain the returns process. Returns must arrive back to us within 14 days of you receiving your order; if we receive your return outside of this period we will contact you and either issue a credit note or return the order back to you and may ask that you cover the cost of postage.
Original Condition
Items should be returned in their original packaging, in the same presentation manner that you received them and you are responsible for the cost of the return unless item(s) are faulty or damaged. For necklaces, bracelets and other easily tangled items, you must take care in placing these back into their presentation box, using the circular sticker provided to ensure that the chain does not get tangled in transit. Jewellery presentation boxes must be sealed properly (the black satin ribbon used to close our boxes must be tied tightly so that the box doesn't open during transit) with the pieces safely inside. If items get tangled or damaged during the return transit as a result of the pieces being poorly packaged by customer, we will not issue a refund as the item cannot be resold. The item(s) must be returned undamaged and in their original packaging in re-saleable condition. If an item(s) is returned in used or inadequate condition we will be unable to provide a refund and the item will be sent back to you at your own expense or a credit note issued.
Return Postage Costs
You are responsible for the cost of returning the item(s) unless the goods you have received are faulty or damaged. Please ensure that you use a trusted shipping service and keep a receipt of your returned item(s) as we will not be able to issue a refund if your return is lost in transit, however by keeping the receipt you may be eligible to claim compensation with your chosen shipping service.
Once we have received your returned item(s), we will notify you and process your refund for the returned goods. Please allow up to 10 days for the refund to show in your account.
We take great care in packaging your orders to ensure that they are not damaged in transit, however if you do receive a damaged item, please take a photo and send it to us via email.
As soon as we have received a photo of your damaged item/(s), we will process a refund or send a replacement to the delivery address stated on your original order.
Exchanges
If you wish to exchange your order, we will ask that you pay the shipping costs to return the item(s) to us, as well as £2.50 to cover the cost of us reshipping the exchange items to you. We will email a payment link for the exchange shipping cost.
Pre Order
We may offer a pre-order or backorder option on a selection of products which are due in stock or have recently just went out of stock. If you choose to order an item which is available for pre order or backorder, along with items which are in stock, we will only be able to ship the entire order once all items are in stock unless you contact us to arrange otherwise.
If you have any questions regarding this, please get in touch via our email contact@copperlanegiftco.co.uk.