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Refund policy

Returns and Refunds

Returns for parcels

Every order is handled with the upmost care. It is my aim that you are completely satisfied with your purchase.

Please take the time to read descriptions carefully; I try to detail sizes, colours and photographs as accurately as possible. If you require any further information before purchasing please feel free to get in contact and I will be happy to help.

Earrings

Unfortunately, due to hygiene and safety reasons, earrings strictly cannot be returned. 

Dried Flowers

Due to the fragile nature of dried flowers, they cannot be returned. However, if you are unsatisfied with your order, please do get in touch.​

Other Jewellery & Hair Accessories

I hope that you are completely satisfied with the pieces you buy and I try to detail sizes, colours and photographs of jewellery and hairbands as accurately as possible. However, if you are not satisfied with your purchase you can return necklaces, bracelets and hair accessories. Due to running a small business, I am unable to cover these shipping costs.

Courier Costs

If you have paid extra for upgraded shipping, these costs will not be refunded by us as they have already been paid to the courier and are non-refundable. 

Delays

The courier delivery times provided at checkout are an estimate, if your order is delayed due to courier’s fault, we are not responsible for the shipping costs of returning your order and a refund will only be provided once the order is received back to us.

Return Deadlines

I hope that you are delighted with your purchase, however, please do not hesitate to get in touch if you are not entirely satisfied and I will endeavour to help.  I do offer returns, should you wish to return any item(s) please get in touch within 5 days of receipt and I will explain the returns process. Returns must arrive back to me within 14 days of receipt.

Original Condition

Items should be returned in their original packaging and you are responsible for the cost of the return unless item(s) are faulty or damaged.  The item(s) must be returned undamaged and in their original packaging in re-saleable condition. If an item(s) is returned in used or inadequate condition I will be unable to provide a refund and the item will be sent back to you.

Return Postage Costs

You are responsible for the cost of returning the item(s) unless the goods you have received are faulty or damaged. Please ensure that you use a trusted shipping service and keep a receipt of your returned item(s) as I will not be able to issue a refund if your return is lost in transit, however by keeping the receipt you may be eligible to claim compensation with your chosen shipping service.

Once I have received your returned item(s), I will notify you and process your refund for the returned goods. Please allow up to 10 days for the refund to show in your account.

I take great care in packaging your orders to ensure that they are not damaged in transit, however if you do receive a damaged item, please take a photo and send it to me via email.

As soon as I have received a photo of your damaged item/(s), I will process a refund or send a replacement to the delivery address stated on your original order.

Pre Order

We may offer a pre-order or backorder option on a selection of products which are due in stock or have recently just went out of stock.  If you choose to order an item which is available for pre order or backorder, along with items which are in stock, we will only be able to ship the entire order once all items are in stock unless you contact us to arrange otherwise.

If you have any questions regarding this, please get in touch via our email contact@copperlanegiftco.co.uk.

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